National Account Team Leader - Bidfood                    September 2015-Present

• Managing a team of twelve National Account Support Administrators responsible for administrative duties to twenty-five National Account Managers and National Accounts across multiple sectors.
• Logging and monitoring KPI data for the team and managing issues accordingly.
• Managing SLA’s for support tasks, ensuring work is accurate and completed within acceptable timeframes.
• Developing new processes and improving current ones to ensure tasks are completed efficiently and effectively.
• Completing more complex tasks, developing clear instructions for supports to action going forward.
• Liaising with individuals at all levels of seniority to resolve or escalate issues.

Key Skills

• Problem Solving – I use my problem-solving skills on a day to day basis. This comes in many different forms, from needing to resolve urgent customer queries, or to find a solution for a past issue that has arisen to ensure this doesn’t happen again.
• Prioritisation – Managing my own and my team’s work load is a large part of my current role. Each support administrator has two National Account Managers who have a variety of accounts. The demands and requirements vary greatly between customers, and deciding which tasks are more important is often vital to ensure we are providing the best possible experience to our external as well as internal customers.
• Leadership – Managing a diverse team of administrators requires excellent interpersonal skills and the ability to adapt my communication style and approach depending on the individual that is being managed at the time. By fostering a supportive, team working environment and leading by example, my team are often willing to help each other and aren’t afraid to escalate problems they have with confidence.
• Relationship Building – The main aspect of my current role is to solve problems in any form they arise. This often requires the support of other departments. By always treating the other departments I work with respectfully and helping them wherever I can, it is much easier for me to resolve an issue quickly by using the positive relationships I have within the business as well as with customers to resolve issues quickly and effectively.